Frequently asked questions to help you buy a voucher, a gift box or an item - A La Cour d'Alsace
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately in digital version after your purchase. You can also choose for a gift pouch version delivered to your home at A La Cour d'Alsace.
Is it possible to come to your establishment to purchase a gift box?
You can purchase a gift box directly on our e-commerce website. The gift boxes are available in a gift pouch delivered to your home or as an immediate digital send, for customization according to your wishes. Our A La Cour d'Alsace gift boxes allow you to enjoy gourmet stays, wellness moments, or gastronomy at our establishment in Obernai.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without specifying the amount. To do this, select the 'Hide the amount' option when placing your order at A La Cour d'Alsace.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at our location when placing your order. For immediate delivery, opt for the digital version. Enjoy the unique experience offered by A La Cour d'Alsace in Obernai.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes at A La Cour d'Alsace.
How do I create a group fund and invite people?
To create a kitty and offer a gift box to several people, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link. The beneficiaries can book their dates directly with our establishment A La Cour d'Alsace.
How can I choose the amount for a gift card?
To choose the amount of a gift check, you can select the option that fits your budget from the gift sets offered by A La Cour d'Alsace.
How can I log in to my account?
To access your account on our website, simply enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy your experience at A La Cour d'Alsace.
How can I empty my cart?
To empty your cart at A La Cour d'Alsace, click on the cart icon located at the top right of the page, then select the 'Empty Cart' option.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy unforgettable moments at A La Cour d'Alsace.
How do I remove a gift box from my cart?
To remove a gift set from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our A La Cour d'Alsace website.
How do I purchase or give a gift box?
To offer an A La Cour d'Alsace gift box, select your box from our gourmet or wellness stays, add it to your cart, and personalize it with a message before finalizing your order. You can choose to send your box immediately in digital format or have it delivered to your home in a gift pouch.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our gift certificates allow the recipient to freely choose their experience among our offers for gourmet, wellness or gastronomic stays, at our establishment A La Cour d'Alsace.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At À La Cour d'Alsace, you can enjoy moments of relaxation with a pool, jacuzzi, sauna, hammam, massages and treatments, as well as a cuisine that combines tradition and gastronomy.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at A La Cour d'Alsace.
Is the gift box customer service reachable by phone?
The customer service of A La Cour d'Alsace is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through an online form for any questions related to your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at our establishment A La Cour d'Alsace.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are from Monday to Friday, 9 AM to 6 PM, at our establishment A La Cour d'Alsace.
Is there a dedicated customer service for gift boxes?
A La Cour d'Alsace provides you with a dedicated customer service to answer all your questions about your gift box. You will find detailed information on our website to fully enjoy your gourmet or wellness stay in Alsace.
Is there a dedicated FAQ for gift boxes?
This FAQ answers your questions about using your gift box at A La Cour d'Alsace. You will find information on booking your stay, the included services such as the pool with jacuzzi, the sauna, the hammam, as well as the treatments and massages offered in our establishment.
Is spa access included in my gift box?
Access to the spa at our establishment A La Cour d'Alsace depends on the options included in your gift box. You can enjoy our pool with jacuzzi, sauna, hammam, massages and treatments according to the chosen services.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box benefits from the same services as other customers of our establishment A La Cour d'Alsace, subject to the conditions of the establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to fully enjoy your stay at A La Cour d'Alsace.
Is parking included in my gift box?
Parking is not included in your A La Cour d'Alsace gift box. For your convenience, you can enjoy the pool with jacuzzi, sauna, and hammam during your stay.
Is breakfast included in my gift box?
Breakfast is not automatically included in the gift boxes of our establishment A La Cour d'Alsace. To make the most of your stay, our restaurant Le Caveau de Gail offers a cuisine that combines tradition and gastronomy, showcasing the best products of the Alsatian region.
Is special attention given to the recipient of a gift box?
At A La Cour d'Alsace, special attention is given to gift box recipients, with gourmet moments, relaxing and restful experiences, as well as well-being services such as the pool with jacuzzi, sauna, and massages.
Is a welcome drink included in my gift box?
At A La Cour d'Alsace, a welcome drink is typically offered to greet you. To fully enjoy your stay, you can also savor a cuisine that blends tradition and gastronomy in our restaurant Le Caveau de Gail, in the heart of Obernai.
Should we bring towels to the Spa?
Towels are provided by the establishment to enjoy the spa. You can thus fully relax during your stay at A La Cour d'Alsace.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Our gift boxes allow you to discover the refined world of our establishment A La Cour d'Alsace, with options tailored to each need.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version. The boxes are customizable and delivered quickly, with immediate sending in digital format or a gift pouch at home. Enjoy advantageous rates and secure payment at A La Cour d'Alsace.
Do you offer preferential rates for bulk purchases?
Volume discounts apply for bulk purchases of gift boxes at A La Cour d'Alsace, with a customized quote based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, to discover the refined universe of our establishment A La Cour d'Alsace.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new details. Your gift box can then be sent to the correct address, at our establishment A La Cour d'Alsace.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your stay at A La Cour d'Alsace.
How can I contact the store?
For any questions regarding your gift box, the official store of A La Cour d'Alsace offers an online form and a phone number available during the opening hours indicated on the website. The lucky recipient can book their dates at the establishment and fully enjoy their stay.
Is there a dress code for the gift box?
At A La Cour d'Alsace, smart casual attire is recommended for the restaurant, while casual wear is accepted for the wellness areas. The establishment combines elegance and comfort, with tastefully furnished rooms and spaces dedicated to relaxation.
From what age can I get a treatment?
At A La Cour d'Alsace, treatments are available starting from 16 years old. You can thus fully enjoy our wellness space, including a pool with jacuzzi, sauna, hammam, massages, and treatments.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the A La Cour d'Alsace establishment.
How can one access the hotel from the airport?
To access the A La Cour d'Alsace hotel from the airport, it is recommended to arrange for personal transportation or to book a taxi. The establishment is located in Obernai, Alsace, and offers an ideal setting for a gourmet and wellness stay.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is possible depending on the facilities of the A La Cour d'Alsace establishment.
Are pets allowed in the establishment?
At A La Cour d'Alsace, pets are accepted under certain conditions. We invite you to check the terms directly with the establishment to fully enjoy your stay.
Where can I find the menus?
The menus for the restaurant Le Caveau de Gail are available on the website of A La Cour d'Alsace. There, you will find a cuisine that combines tradition and gastronomy, showcasing the products of the Alsatian region.
What are the hours of operation?
The opening hours of A La Cour d'Alsace vary depending on the services. You can enjoy the swimming pool with jacuzzi, sauna, and hammam, as well as the massages and treatments offered on site.
Is there parking available near the establishment?
A La Cour d'Alsace has a private parking lot to make your stay more convenient. The establishment invites you to fully enjoy your experience without worrying about parking constraints.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from A La Cour d'Alsace can be delivered by email or by mail according to your preference. You can choose to send an immediate digital version or a gift pouch to your home. The boxes are customizable and you benefit from the best rate by purchasing directly from the establishment.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. You can choose between a gift pouch version sent to your home or an immediate digital delivery. Enjoy our personalized gift boxes to offer a unique experience at A La Cour d'Alsace.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gourmet, wellness or gastronomic stays, as well as gift vouchers. For additional items, you can consult the services offered by our establishment A La Cour d'Alsace.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a stay at A La Cour d'Alsace. The gift pouch version will be sent to your home, while the digital version is available immediately.
Is the box presented in a neat packaging?
Yes, our gift boxes are elegantly presented in a neat pouch, ready to be given. With A La Cour d'Alsace, you offer a luxury and wellness experience in Alsace.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for A La Cour d'Alsace. The recipient will receive an email with the gift box, allowing them to enjoy their stay or experience immediately.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. Shipping costs vary depending on the options chosen, at our establishment A La Cour d'Alsace.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate dispatch in digital version or a gift pouch to your home for physical delivery. At A La Cour d'Alsace, you benefit from the best price by purchasing directly from our official store.
What are the delivery times for gift boxes by mail?
A La Cour d'Alsace gift boxes are shipped within 48 hours after order validation. You can choose between an immediate digital version or a gift pouch delivered to your home.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift boxes from A La Cour d'Alsace are sent according to the delivery times indicated at the time of your purchase.
Is express delivery available?
The delivery of your gift box can be made immediately in digital version. For a physical delivery, you can choose to have it sent to your home with a gift envelope, at our establishment A La Cour d'Alsace.
How can I track my order?
To track your A La Cour d'Alsace gift box order, log in to your account on our website. There, you will find all the necessary information to track the shipment of your gift box. Your A La Cour d'Alsace gift box will allow you to enjoy a gourmet or wellness stay at our establishment.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The box is sent immediately in digital version or as a gift package to your home. Enjoy the unique experience of our establishment A La Cour d'Alsace.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is usually 2 to 5 business days from the date of dispatch. You can also choose to send it immediately in digital format. Your gift box will be shipped from our establishment A La Cour d'Alsace.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the establishment A La Cour d'Alsace.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At À La Cour d'Alsace, you can enjoy delicious and relaxing moments in our 4-star hotel-restaurant in Obernai, featuring a pool, jacuzzi, sauna, and hammam.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. At À La Cour d'Alsace, you can enjoy our pool with jacuzzi, sauna, hammam, massages and treatments, as well as our restaurant Le Caveau de Gail for a gastronomic experience combining Alsatian tradition and terroir.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, in our establishment A La Cour d'Alsace.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box may be possible depending on availability and the establishment's conditions. At À La Cour d'Alsace, you can enjoy moments of relaxation in our pool with jacuzzi, sauna, hammam, as well as massages and treatments for a well-being stay.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of your reservation. At À La Cour d'Alsace, you can enjoy our pool with jacuzzi, sauna, hammam, massages and treatments for an unforgettable wellness stay.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of our establishment A La Cour d'Alsace.
Can I convert my gift box into a gift card?
The gift boxes cannot be converted into gift certificates. You can use them to book a gourmet or wellness stay at our establishment A La Cour d'Alsace.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
À La Cour d'Alsace offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with gourmet and wellness experiences at the heart of Alsace. Discover our online offers to find the ideal gift box.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Gift boxes are available for special occasions such as birthdays, weddings, or gatherings with friends. You can choose from our gourmet, wellness, or gastronomic stays to offer an unforgettable moment to your loved ones at our establishment A La Cour d'Alsace.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries. You thus benefit from the best rate directly from our establishment A La Cour d'Alsace.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by our establishment A La Cour d'Alsace, such as gourmet stays, wellness stays, or gastronomic experiences. You can enjoy our pool with jacuzzi, our sauna, our hammam, as well as massages and treatments for an unforgettable moment of relaxation.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
At À La Cour d'Alsace, exchanging services such as a massage for a facial treatment is possible depending on availability and the establishment's conditions.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box in our establishment A La Cour d'Alsace.
Is online payment secure?
Online payment on our platform is fully secure to ensure the protection of your banking data. This way, you can make a purchase with complete confidence for your gift box at A La Cour d'Alsace.
Is payment via group or shared payment possible?
Payment via group or shared pot is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order at A La Cour d'Alsace.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at A La Cour d'Alsace. They allow you to enjoy an overnight stay or a meal in our establishment, combining Alsatian tradition and gastronomy, for a moment of relaxation and well-being.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at A La Cour d'Alsace.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You benefit from secure payment directly with our establishment A La Cour d'Alsace.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at our establishment A La Cour d'Alsace.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at A La Cour d'Alsace.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our website. The details of your purchases are kept there for your convenience, at our establishment A La Cour d'Alsace.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
At A La Cour d'Alsace, you can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. These secure payment options allow you to choose the one that suits you best.
Can I receive an invoice after my purchase?
An invoice will be automatically sent to your email after your purchase at A La Cour d'Alsace. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. At A La Cour d'Alsace, we ensure secure payment for your peace of mind.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment A La Cour d'Alsace.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and you benefit from the best rate by purchasing directly from our establishment A La Cour d'Alsace.
Do you accept vacation checks?
At À La Cour d'Alsace, we accept vacation vouchers for the purchase of our gift boxes. Payment methods are specified during the order, in our official store.
Is it possible to add a personalized message to the gift box?
You have the option to add a personalized message to your gift box during your online order. This message will then be included with the gift box for a personal touch, at our establishment A La Cour d'Alsace.
Can we add options to your gift box offers?
The gift boxes from A La Cour d'Alsace can be customized to your liking, with various options for gourmet, wellness, or gastronomic stays, adapted to the establishment.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging to customize your gift box during your online order, so you can give it under the best conditions to your loved one. À La Cour d'Alsace.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. At À La Cour d'Alsace, you have the option to choose and customize your gift box according to your preferences.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment A La Cour d'Alsace.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you, subject to availability. At À La Cour d'Alsace, we ensure that you can fully enjoy your experience.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at A La Cour d'Alsace.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange an A La Cour d'Alsace gift box for another of equal or greater value, according to the establishment's exchange conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes from our establishment A La Cour d'Alsace, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, in our establishment A La Cour d'Alsace.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, please provide us with a photo of the box as soon as possible. We will process your request promptly according to the conditions of our establishment A La Cour d'Alsace.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of sale, which are available on the gift box description page. À La Cour d'Alsace invites you to consult them carefully before your purchase.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. At À La Cour d'Alsace, we invite you to check the establishment's conditions to know the possible extension options.
Is a voucher issued if the gift box is not used?
If you do not use your gift box, a credit may be issued according to the specific conditions of A La Cour d'Alsace.
How can I redeem the cashback?
The gift fund is available as a gift certificate or a gift box. To use it, follow the instructions on the box or book your dates directly with the establishment A La Cour d'Alsace.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are determined by the general terms and conditions of our establishment, A La Cour d'Alsace. You can enjoy your stay at our 4-star hotel in Obernai, which combines comfort, gastronomy, and well-being with its pool, jacuzzi, sauna, and hammam.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for A La Cour d'Alsace are generally neither exchangeable nor refundable. The terms of purchase specify that cancellation is not possible once the box has been purchased.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes at A La Cour d'Alsace. Check the available dates during your reservation to fully enjoy your stay at our establishment.
Is booking with a gift box subject to availability?
The reservation with a gift box at A La Cour d'Alsace is subject to the availability of the establishment. We recommend booking as soon as possible to fully enjoy our pool with jacuzzi, sauna, hammam, massages, and treatments.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, so you can fully enjoy your experience at A La Cour d'Alsace.
Do I need the gift box number to make a reservation with a gift box?
To book your stay at A La Cour d'Alsace with a gift box, have your gift box number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend at A La Cour d'Alsace depends on the availability of the establishment. You can enjoy the pool with jacuzzi, sauna, hammam, as well as the massages and treatments offered for a moment of relaxation.
Can I use my gift box on holidays?
The use of your gift box at A La Cour d'Alsace depends on the availability of the establishment. You can enjoy our pool with jacuzzi, sauna, hammam, as well as massages and treatments for a moment of relaxation.
Can I freely choose my dates with a gift box?
With a gift box, you can reserve your stay dates according to the establishment's availability. The lucky recipient can book their dates at the establishment and fully enjoy their experience at A La Cour d'Alsace.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the A La Cour d'Alsace establishment, where you can choose your dates and enjoy your stay.
Can I make a reservation by phone with my gift box?
Phone reservations with a gift box are possible according to the conditions of the A La Cour d'Alsace establishment.
Can I make a reservation by email with my gift box?
Booking with a gift box at A La Cour d'Alsace is done directly with the establishment, which will offer you available dates according to your preferences.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the A La Cour d'Alsace establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, but additional supplements or options such as massages and treatments are at your own expense. You can enjoy our pool with jacuzzi, sauna, and hammam during your stay at A La Cour d'Alsace.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It allows you to freely reserve your stay dates at our establishment A La Cour d'Alsace.
Can my gift box be used all at once?
Your gift box can be used in one go to fully enjoy your stay at A La Cour d'Alsace. You will be able to savor the pool with jacuzzi, the sauna, the hammam, as well as the massages and treatments offered by our establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a reservation at our establishment A La Cour d'Alsace in Obernai, where you can enjoy our pool with jacuzzi, sauna, hammam, massages and treatments, as well as our restaurant Le Caveau de Gail.
Is my gift box valid in only one establishment?
Your gift box is valid for a gourmet or wellness experience at our establishment A La Cour d'Alsace in Obernai.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability at the time of your reservation with your gift box, at our establishment A La Cour d'Alsace.
Can someone else use my gift box?
The gift box is personal and reserved for its beneficiary. You can book your stay dates at A La Cour d'Alsace to fully enjoy your experience.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at A La Cour d'Alsace, depending on the conditions of your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at A La Cour d'Alsace, a piece of ID may be requested to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the hotel-restaurant A La Cour d'Alsace.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. This way, you can enjoy our pool with jacuzzi, sauna, hammam, massages and treatments at our establishment A La Cour d'Alsace.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and enjoy a moment of relaxation at our establishment A La Cour d'Alsace.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on the availability and reservation conditions of the A La Cour d'Alsace establishment.
What are the check-in and check-out times?
At A La Cour d'Alsace, the usual check-in time is from 3 PM and check-out is before 12 PM. These times may vary depending on the conditions of your gift box.
What services are included in a gift certificate?
The A La Cour d'Alsace gift voucher allows you to enjoy a variety of services depending on the chosen box, including gourmet stays, wellness moments with pool, jacuzzi, sauna, and hammam, as well as gastronomic experiences in our restaurant Le Caveau de Gail, all in an elegant setting blending old and contemporary in Obernai.
What is the difference between a gift box and a free amount voucher?
A gift box allows you to choose from predefined experiences such as an overnight stay or a meal, while an open amount voucher gives you the freedom to pay for a service up to the chosen amount. Take advantage of these options to discover Alsatian well-being and gastronomy at A La Cour d'Alsace.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. You can consult them before your purchase to learn about the reservation and redemption conditions for your stay at A La Cour d'Alsace.
How do I use a gift box during booking?
To use your gift box, book directly with our establishment A La Cour d'Alsace by mentioning your unique code. The recipient can choose their dates and enjoy our pool with jacuzzi, sauna, hammam, as well as massages and treatments for a wellness or gourmet stay.
Can the gift box be transferred to a third party?
You can offer the gift box to a third party by indicating this during your order. The recipient will then be able to book their stay dates at our establishment A La Cour d'Alsace.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, in our establishment A La Cour d'Alsace.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment A La Cour d'Alsace.
What is the validity period of a gift box?
The validity period of an A La Cour d'Alsace gift box is 1 year. You can offer a moment of relaxation and gastronomy in our establishment in Obernai.
Are children allowed?
Children are welcome at A La Cour d'Alsace. The establishment offers moments of relaxation and discovery suitable for the whole family, with services like the swimming pool with jacuzzi, the sauna, and the hammam. You can fully enjoy your stay in Alsace with your children at our hotel-restaurant A La Cour d'Alsace.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment A La Cour d'Alsace.
Is the spa access private?
Access to the spa at our establishment A La Cour d'Alsace is included in the services offered during your stay.
What types of gift boxes do you offer?
We offer gift boxes for gourmet stays, wellness getaways, or gastronomic experiences. The options include nights in a room or suite, massages and treatments, as well as meals in our restaurant Le Caveau de Gail. These boxes can be customized according to your wishes at the establishment A La Cour d'Alsace.